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    Payments Returns & Refunds

    Need to ask us something! We use Stripe Payment as a secure payment gateway to pay. We do not collect cards, numbers or names. This is helped with your bank and Stripe Payments.

    Should you want to return your product that is no problem provided, it is within 30 days of your purchase. Simply post the item back to us at PO BOX WE NEED ONE.

    We do not return or cover shipping costs.

    On receiving the returned product, we will return the payment via the Stripe payment gateway, that you originally paid. We can not return cash or make payments to different bank accounts or people.

    We will reverse the payment you made to us plus any costs involved in the transaction that a bank may charge you or us.

    Depending on the Bank payments get returned from us when we receive the returned package. It can take a few days to show in your bank. However, we will send you emails to let you know we have processed it from our end. If you have any questions, please send us an email, with the form at the end of the page and we will do our best to help you.

    Please note the product must be unopened and untampered to be eligible for a refund.


    Free Shipping Within Australia Standard Post 

    We offer Free standard shipping within Australia

    It usually takes 7-10 Days General Australia Post can sometimes be quicker depending on state city and location.

    Should you need your INKD Tattoo Numbing Cream, quicker we can post it with an Australia Post Satchel.

    5 to 9 Days

    Australia Post Flat Rate Satchel up to 500g 

    2 to 4 Days

    Australia Post Red Satchel $2.50

    Next Day

    Australia Post Express Post Yellow Satchel up to 500g $10.00

    Express shipping to Australia is usually the next day.

    International shipping (outside Australia)up to 500g $15.00 and takes between 5 and 10 business days.

    Please note that with the Covid Virus shipping may take more time. This is out of our hands and dependent on Australia Post.